The Wimpole Clinic are committed to protecting your privacy and as such we will only use the information that we collect about you lawfully.

Information is collected about you for 2 reasons: firstly, to process your order and secondly, to provide you with the best possible service.

E-mail will not be sent to you unless you have given us your consent.

You will be given the opportunity to join our mailing list.

The type of information we will collect about you includes:

  • Your Name
  • Address
  • Phone Number
  • Mobile Number
  • Email Address
  • Order Details
  • Delivery Addresses

We will never collect sensitive information about you without your explicit consent.

The personal information which we hold will be held securely in accordance with our security policy and the law.

We may use technology to track the patterns of behaviour of visitors to our site. This can include using a “cookie” which would be stored on your browser. You can usually modify your browser to prevent this happening. The information collected in this way can be used to identify you unless you modify your browser settings.

If you have any questions/comments about privacy, you should contact us.

Terms & Conditions

Nothing stated or implied on this page will affect your statutory rights.

Pricing

All goods offered for sale through our website are priced in Pounds Sterling (£). Prices do not include postage and packing which will be charged at an additional cost of £3.50 plus £0.50p per item, which is clearly shown on all orders prior to your approval.

Orders can only be accepted for delivery to member states of the EU. All orders received are confirmed by e.mail with an order reference number. We accept the following credit/debit cards: Visa, Mastercard, Switch, Delta and Solo.

Delivery

All orders will be despatched within 7 working days. Please allow up to 21 days for delivery. All order enquiries should quote the order reference number.

Returns

If the goods are damaged in-transit or faulty, please notify us within 3 working days of receiving them. Keep all packaging material; we will confirm arrangements to have the item returned. You will be given the option to have the product replaced at no charge to you or to have a full refund. This does not affect your statutory rights.

Data Protection

The details you supply will be stored on computer for future ordering purposes. None of the information supplied by you will be provided to anyone outside of the The Wimpole Clinic, and the only people within the Clinic who will have access to such information will be those involved in the sale of goods to you and processing of your order.

Complaints Procedures

Whilst the The Wimpole Clinic will endeavour to handle all enquiries and fulfil all orders speedily, effectively and without incident, it is not possible to guarantee there will never be a problem. Should you have any complaints about our products or services, we would request that this is put in writing and sent either via e.mail to complaints@wimpoleclinic.com or by post to the following address below.

The Wimpole Clinic Hannah House 11 – 16 Manchester Street London W1U 4DJ

Law And Jurisdiction

The contract shall be deemed to be made in England. All Contracts made between The Wimpole Clinic and the Customer shall be governed by the laws of England and any dispute arising therein shall be subject to the sole jurisdiction of the English courts.